Luat bao ve nguoi tieu dung Uc: tra hang, bao hanh va khieu nai

Nguoi tieu dung Uc duoc bao ve theo Australian Consumer Law — luat ap dung cho ca hang o diem ban va mua online.

Biet quyen cua minh giup tranh bi cua hang tu choi boi thuong khi san pham bi loi.

Tóm tắt nhanh

• Hang loi trong thoi gian su dung binh thuong duoc doi/tra/hoan tien theo ACL.
• Cua hang khong the tu choi boi thuong voi ly do "no refund" tru phi hang dung chinh sach khong hoan tien hop ly.
• Tu choi boi thuong oan: khieu nai len Fair Trading hoac ACCC.
• Bao hanh nha san xuat (manufacturer warranty) va quyen ACL la rieng biet — co ca hai.

Quyen co ban theo ACL

• San pham loi nang: duoc hoan tien toan bo hoac doi san pham moi
• San pham loi nhe: duoc sua chua, doi hang hoac hoan tien
• San pham khong dung mo ta: co quyen tra va hoan tien
• Dich vu khong dat yeu cau: duoc lam lai hoac giam gia

• Thoi han ACL: Tuy thuoc vao chat luong hang ky vong, khong co thoi han co dinh
• Co quan giai quyet: ACCC (lien bang) hoac Fair Trading tieu bang

Cach khieu nai hieu qua

• Luu hoa don, goi hang va anh chup su co
• Lien he cua hang bang van ban (email) de co bang chung
• Neu bi tu choi: gui khieu nai den Fair Trading tieu bang
• ACCC co mau don truc tuyen de bao cao hanh vi gian lan thuong mai

Câu hỏi thường gặp

Cua hang ghi "no refund" co hieu luc phap ly khong?

Chi mot phan. "No refund" ap dung cho hang khong loi (doi y, khong thich). Nhung neu hang loi, ACL van bat buoc cua hang phai boi thuong du co ghi gi di nua.

Mua hang online o nuoc ngoai co duoc ACL bao ve khong?

Kho han vi seller o nuoc ngoai. Nhung neu mua qua Amazon, eBay, PayPal thi co the dung che do bao ve nguoi mua de duoc hoan tien.

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